A Day in the Life of Fergus Jones, Clinical Implementation & Account Manager at Doctorlink

What do you do?

I am one of the clinical account managers for Doctorlink. I train the surgeries in implementation and I am their primary point of contact going forward, as we develop the service and grow the company.

I have been with Doctorlink for 1.5 years and I love my role. It’s one where I’m on the road a lot, meeting many different people each week. I maintain working relationships whilst building and developing my contact group. I’m also charged with leading new clients forward and ensuring that existing clients are kept abreast of what we are doing, ensuring they get the best experience they can for their patient groups.

How did you get there?

I am a qualified nurse of 30 years and I have worked in the NHS and private and military settings across the UK, and also in Rotterdam and Nice. I specialised in intensive care management and trauma. I have worked within marketing/sales and client management for a number of years, post a spinal trauma accident in 1997. I also have a marketing degree and an honours degree in psychology. 

How do you spend your day?

No two days are the same in implementation. We are either prepping for future implementations or tying up previous weeks. I could be on conference calls with CCGs (Clinical Commissioning Groups) or various other patient facing groups. During implementation we are on the road and could be working with the Practice Manager, the reception team, GPs or patient participation groups. We can also be assisting colleagues at large board meetings or simply catching up on our admin when we have time.

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What’s the best part of your role?

Meeting new people. Our whole team thrives on it! We want to make sure we do the best for our clients and their patients. I’m lucky to work with such a great team of people.

What’s the biggest challenge in your role at Doctorlink?

Winning over a client that has had a bad experience with a competitor and has therefore got a tainted view of what we do. But we get there in the end.

What qualities are needed to excel in your role?

Good communication skills, trust in your product and belief that it’s making a difference.

Any advice for someone applying for a role like yours?

It’s fast paced and can be lonely at times when you are on the road. I don’t think office based workers understand the isolation sometimes. But you get used to it and with a great team we ensure we communicate all the time.

Why should someone be excited about working in your role or company?

Everyone at Doctorlink does an amazing job but in my role I get to interact with the patients and the staff using the product first hand. I see how they get excited about its potential for their patient groups. It’s good to see them smile.

What’s your ultimate career goal?

I really enjoy my role and working within this team. I suppose my career goal would be to continue developing my role in the team and becoming recognised as an experienced senior member, running areas of the business.

What’s the one thing you wish people knew about your job?

The mobility of the role and its ever changing needs. I would love to socialise more with the office teams but when you are on the road and live remotely it can be a challenge. You spend a lot of time travelling. I’m on the road two to three days a week. This week I have five implementations to do so when I do have free time I want to spend it at home with my family.

Interested in joining the Doctorlink team? Check out their live roles here.


Author Aoife Geary

Aoife Geary is the Content Editor at Jobbio specialising in the areas of Workplace Culture, Diversity, Startups and Digital Trends. She's partial to a burrito, a bad pun and living way beyond her means.

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